A stolen cellphone is an almost routine occurrence.
Hundreds, perhaps thousands, of cellphones are reported stolen every day. We’re not sure what the current statistics are but between January 2005 and the March 2008, some 249 911 cellphones had been reported stolen in South Africa.
Cellphones get stolen and there’s supposed to be a whole machine that kicks in as soon as you report your cellphone stolen: first to your network operator, and then, to the police.
But what happens when the network operator does not play its part in the routine? And with every single contact number leading customers to an abyss called customer care, where exactly does a customer go to solve the problem?
One man, a self-described doctor working in the public health sector, simply had enough.
He took his story to Facebook. And from the reaction he’s received, it seems he’s not the only South African who wants to tell MTN to go get stuffed.