Hendry Road, Roseglen, was once a beautiful, clean road. Now a sewer runs through it. On Sunday I noticed a manhole overflowing onto the pavement in front of my home. I reported it to the municipality and on Monday a three-man, one-woman team came to inspect it
“We are waiting for the big truck,” they told me.
Actually they were waiting for a tanker truck with a jetting machine. On Tuesday I called the eThekwini Municipality again, only to find out that the report was closed. This meant, in the words of the call centre personnel, that the fault had been resolved.
So I re-reported it and received a second reference number. As I rejoined the queue, I hoped the jetting machine was not coming on a slow boat from China. Fifty-six hours later, a very efficient team arrived.
When I enquired as to why I had to wait 75 hours even though they boast a 24-hour turn around time, one of the team members said, “Durban has five jetting trucks but the other four are in the repair shop and this is the only one that was functional.”
I did not declare the truck my saviour even though I should have but I looked at it with admiration.
As the overflowing excrement subsided, my heart fluttered with a newfound happiness. I offered the crew a thirst quencher in gratitude but not before suggesting that they might want to wash their hands at my tap. “Would you like some soap?” I enquired. “Naa. We have,” said the crew leader. They hosed the road and pavement and left.
Ten minutes later, 144 metres away from my manhole, (yes, I paced it out) a rumble was heard and the next manhole popped off its place. Pedestrians ran for cover, thinking that a new oil well had been discovered. Unfortunately it was just the same blockage, which had now moved further west. It was a case of ‘same shit, different day.’
Back to the phone and my seventh call to the friendly call centre staff, who had been tolerating my temper tantrums for an entire week. Finally, 100 hours later, all’s clear on the western front.
I wish to thank the call centre and the workers for sorting out this odorous and unhygienic problem. I forgive them for the lengthy delay in resolving this faeces fiasco. After all, you can only work efficiently if a little more than 20% of your equipment is functional.
– Featured image via Wikimedia Commons